Shipping policy

At Dealzo, we aim to make your shopping experience simple and convenient. We currently deliver orders across eligible locations in India through our logistics and delivery partners.

1. Order Processing

Once you place an order, we process it after receiving and verifying the required order details.

For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.

Orders are generally processed within 1–3 business days after confirmation.

Processing may take longer during weekends, public holidays, promotional periods, or periods of high order volume.

2. Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the availability of delivery services in your area.

Remote and certain non-serviceable locations may require additional time.

The delivery timeframe is an estimate and is not guaranteed. Delays may occur due to weather conditions, transportation issues, holidays, high order volumes, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any promotional free shipping offer will be subject to the terms mentioned with the applicable offer.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to check the latest status of your shipment.

5. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that the name, phone number, and delivery address provided at checkout are accurate and that someone is available to receive the package.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or repeated refusal, the order may be returned to the sender.

6. Cash on Delivery

Dealzo currently offers Cash on Delivery (COD) for eligible products and locations.

For COD orders, payment must be made to the delivery executive when the order is delivered.

Please keep the required amount ready to avoid delays in delivery.

7. Damaged Packages

If your package appears significantly damaged at the time of delivery, please document the condition with photographs or video and contact us as soon as possible.

If you receive a damaged, defective, or incorrect product, please contact us according to our Return & Refund Policy.

8. Delivery Delays

While we work with our delivery partners to deliver orders within the estimated timeframe, Dealzo cannot guarantee delivery on a specific date.

Delays may occur due to:

  • Weather conditions
  • Natural events
  • Transportation disruptions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete address information
  • Remote delivery locations
  • Other circumstances outside our reasonable control

9. Contact Us

If you have questions about your order or shipping, please contact us:

Dealzo
Email: hello@dealzo.store

We will do our best to assist you with your order and delivery.