FAQ
1. What payment methods does Dealzo accept?
Currently, Dealzo offers Cash on Delivery (COD) for eligible orders and locations. You can place your order online and pay when the package is delivered.
2. How does Cash on Delivery work?
Simply place your order with your correct delivery details. Once your order is confirmed and shipped, you can pay the required amount directly to the delivery executive when your package arrives.
3. Is COD available everywhere in India?
COD availability depends on your delivery location and the product. If COD is available for your address, it will be shown during checkout.
4. Do I have to pay anything online for a COD order?
No. For a standard COD order, you don't need to make an online payment at the time of placing the order.
5. How can I place an order?
Choose the product you want, click Buy Now or Add to Cart, enter your delivery details, select the available payment option, and complete your order.
6. Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation through the contact details provided during checkout. Our team may also contact you to confirm your COD order.
7. How long will delivery take?
Delivery time can vary depending on your location and product. The estimated delivery timeframe will be communicated after your order is confirmed.
8. Can I cancel my order?
If you want to cancel your order, please contact our customer support as soon as possible. Orders that have already been shipped may not be eligible for cancellation.
9. Can I change my delivery address?
If your order has not yet been shipped, contact our support team as soon as possible. Address changes may not be possible after dispatch.
10. What should I do if my package is damaged?
Please inspect the package at the time of delivery whenever possible. If you notice significant damage, contact Dealzo customer support immediately with your order details and photographs.
11. What if I receive the wrong or defective product?
Contact our customer support team as soon as possible after receiving your order. Please provide your order number and clear photographs/videos of the product so our team can review the issue.
12. Can I return a product?
Returns depend on the product and our return policy. Please check our Return & Refund Policy for the applicable conditions and timeframe.
13. Is my personal information safe?
We take reasonable measures to protect the personal information you provide while shopping with us. Your information is handled according to our Privacy Policy.
14. How can I contact Dealzo?
If you need help with an order, delivery, return, or any other question, please contact our customer support team using the contact details provided on our website.
15. What happens if I miss my delivery?
Our delivery partner may attempt to deliver your order again or contact you to arrange another delivery attempt. Please keep your phone available when your order is out for delivery.