Refund policy

At Dealzo, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions below.

1. 5-Day Return Window

You must contact us within 5 days of receiving your order to request a return.

Requests submitted after 5 days may not be accepted.

2. Eligibility for Return

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, and included items.
  • The product must not be damaged due to misuse, negligence, or improper handling.
  • You must provide your order details when requesting a return.
  • Certain products may not be eligible for return due to their nature.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to verify the issue.

After verification, we may offer an appropriate resolution, which may include a replacement, refund, or other solution, depending on the circumstances and product availability.

4. How to Request a Return

To request a return, contact us at:

Email: hello@dealzo.store

Please include:

  • Order number
  • Name used for the order
  • Contact number
  • Reason for the return
  • Photos/videos, if applicable

Our team will review your request and provide further instructions if the return is approved.

5. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, Dealzo may arrange or cover the applicable return shipping, subject to verification.

For returns due to a change of mind or other reasons not caused by an issue with the product, return shipping may be the customer's responsibility.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

For eligible COD orders, the refund process may require you to provide valid bank account or other required payment details.

Refund processing time may vary depending on the refund method and applicable banking/payment processes.

7. Non-Returnable Situations

Returns may not be accepted when:

  • The 5-day return period has expired.
  • The product has been used, damaged, or altered after delivery.
  • Original packaging or important accessories are missing.
  • The product has been damaged due to improper use or handling.
  • The return does not meet the applicable eligibility requirements.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

9. Contact Us

For questions regarding returns or refunds, please contact:

Dealzo
Email: hello@dealzo.store

We will be happy to assist you with your return or refund request.